Important changes to our IT Support services
Stilgherrian writes:
From Monday 1 September, except in a very few cases, I won’t be doing any IT Support work personally. This article explains how things will work after that.
For two years now, I’ve been intending to operate in line with Prussia.Net’s slogan, Managing Information for Small Business. As I explained in Prussia.Net evolves, this is all really about your business information, not “just” computers. And it’s about a managed approach, not just fixing things when they break.
My personal role will be to do that planning and management. I’ll help you figure out what tools will most effectively support your business, and then select and manage the suppliers who’ll make it happen. I’ll also be working more on web development, and especially the new “Web 2.0” and “social media” tools.
(more…)“I don’t understand computers” is not an excuse
Business managers need to know how to manage every aspect of their business—including computers and the Internet. You don’t need to know the technical details, but you should know enough to make effective decisions about how they’re used in your business.
Stilgherrian has written a fairly blunt article in his personal website.
FAULT REPORT: Support System
We’re currently experiencing a problem with the Prussia.Net Support System at prussia.net/support.
[UPDATE Monday 19 January 2009, 9.20pm Sydney time: This problem has now been resolved.]
[UPDATE Tuesday 24 February 2009, 2.30pm Sydney time: The problem has returned with this month’s license key not arriving. We expect the problem to be resolved by 2pm Wednesday.]
Email sent to the support addresses (support@prussia.net, itsupport@prussia.net, webdev@prussia.net and admin@prussia.net) is arriving, but is not being transferred into the support system database. Also, if you visit the support website you will see the error message: “License Error: Key file has expired” and won’t be able to log in.
It may take 24 to 36 hours to resolve the problem. Meanwhile, we will be checking the support emails manually and acting upon them outside the system.
read on...New (interim) rates for IT Support services
An interim version of Prussia.Net’s new IT Support rates starts today.
I say “interim” because, as I’ve mentioned before, I’m selecting a business to handle this stuff long-term — a company rather than an individual because one person simply can’t be available 24/7.
I haven’t finished that yet, so I can’t give you full details. However, the hourly rate will be cheaper if the work is done as part of a pre-paid plan, rather than responding as tasks pop up randomly.
Meanwhile, from today I’ll be charging new rates for work I do personally. It’s the first change in two years.
read on...Gretsch Custom Shop website
Not that long ago we produced yet another small website for our friends at Fender Australia, for the custom made Gretsch guitars they distribute.
By creating a separate website at gretschcustomshop.com.au, they’re able to showcase the unique, top-shelf qualities of these instruments and give visitors the impression they’re seeing experiencing special.
read on...